Company Background

Founded in 1984, PerryGolf is a leading provider of international golf tours and cruises. We arrange personalized custom tours to the British Isles and many destinations worldwide, combining play at marquee clubs with sightseeing, wine touring and safari. We are proud to be an Authorised Provider of the R&A for The Open, and of St Andrews Links Trust.

PerryGolf offers a selection of fixed-date small-group Escorted Tours, providing a fully managed and hosted experience for individuals and couples to enjoy travel in the company of like-minded new friends. PerryGolf also offers a worldwide golf cruise program in partnership with Azamara®, with cruises year-round, annually visiting 25 countries, and 70+ golf courses, including 20 of the World Top 100.

We are passionate about delivering exceptional guest experiences to our various destinations around the world.

Product Manager, Escorted Tours & Cruises

Job Purpose

The Product Manager reports to the Director of Product and Sales and contributes to the creation and management of our worldwide portfolio of escorted small group tours and golf cruises. The ideal candidate should thrive in both independent work and collaborative meetings, combining logistical management skills with a passion for crafting unique global travel experiences

Key Duties

New tour development

• Develop trip concepts and itineraries for new destinations in conjunction with Destination Management Company (DMC) partners and ground suppliers (e.g. golf courses, hotels and transportation providers)
  
  
• Establish tour costing budgets and recommended pricing for all set departures based on target margins and competitor benchmarking
  
  
• Manage inventory for set departures and liaise with marketing team and ground suppliers as needed

Quality control

• Review client surveys and host debriefs to capture improvement opportunities, facilitating feedback loop to DMCs, ground suppliers, ship teams and PerryGolf product team for future tour refinement
  
  
• Work with the Customer Relations Representative to respond to clients for escalated product quality issues, where appropriate

Ground / ship services coordination

• In partnership with the Product Coordinator, request and confirm bookings for hotels, golf courses, ground transportation, guides, and other ancillary services as may be required from time to time
  
  
• Liaise with onboard teams of our cruise partner (Azamara) in providing various golf-group details
  
  
• Establish the optimum final arrangements and required timings for ground transportation and golf arrangements, subject to finalised ship or flight timings

Host management

• Schedule host teams for set departure date tours and provide detailed tour information to assist them prior to their trips
  
  
• Establish and manage host pre-trip briefing and post-trip debriefing process
  
  
• Establish and manage central product knowledge base to capture key details for each destination for educating future hosts and sales team members

Desirable Experience & Traits

• Bachelor’s degree required
  
  
• Minimum 5 years experience in travel, hospitality or events management
  
  
• Knowledge of and/or interest in the game of golf considered a plus but not required
  
  
• Strong advantage to candidates with background in contracting charters/group space with hotels/ships/trains/private aviation
  
  
• Superior verbal and written communication skills, with a passion for details
  
  
• Knack for problem solving, details, and collaboration, with strong organizational skills
  
  
• Strong map reading, geography, and logistical expertise preferred
  
  
• Ability to build relationships through a variety of mediums
  
  
• Understanding of foreign currency translation
  
  
• Ability to work on multiple projects, trips, decisions concurrently, meet deadlines, respect budgets, and prioritize
  
  
• Commitment to technology, quality data entry, and dedicated on-going learner
  
  
• Intermediate to Advanced in Microsoft Office (including Outlook, Word and Excel) as well as working with databases
  
  
• An efficient time manager who can multi-task with involvement in multiple projects at the same time
  
  
• A cool head under pressure. Given the nature of travel, occasionally matters out of our control will require quick and committed decisions to ensure optimum alternative arrangements are secured, and the best possible guest experience is achieved

Compensation & Benefits

• Competitive salary paid. By negotiation, and subject to the experience of the candidate.
  
  
• Incentive compensation that may include individual, team, and whole firm incentives
  
  
• 28 days holiday / vacation entitlement, inclusive of UK (or the equivalent US) public holidays
  
  Working with a close-knit, passionate, and highly committed team

Job Location

• Scotland and / or UK-based candidates preferred, must be able to commute to the office in Helensburgh, Scotland from time to time. US-based candidates will also be considered.
  
  
• All candidates must be comfortable with hybrid work environment
  
  
• International travel may be required from time to time, including the opportunity to host a limited number of tours per year subject to interest level

How to Apply

To express your interest in the role, please email your CV to employment@PerryGolf.com

Product Coordinator, Escorted Tours & Cruises

Job Purpose

The Product Coordinator reports to the Director of Product and Sales and is

The ideal candidate should thrive in both independent work and collaborative meetings, combining logistical management skills with an eye for detail and excellent communication

Key Duties

• Request and confirm bookings for hotels, golf courses, ground transportation, guides, and other ancillary services as may be required from time to time. This will involve communication with ground suppliers (e.g. golf courses and hotels) and trusted Destination Management Companies (DMCs) through whom certain services are contracted
  
  
• Liaise with the respective onboard teams of our cruise partner (Azamara) in providing various golf-group details
  
  
• Update ground suppliers on the status of our sales progress as required from time to time
  
  
• Establish the optimum final arrangements and required timings for ground transportation and golf arrangements, subject to finalised ship or flight timings
  
  
• Create and maintain our tour planning grids following standard company template
  
  
• Provide detailed final information to ground suppliers, including guest lists, timings, agreed arrangements, based around our standard company template
  
  
• Approve invoices and initiate payments to ground suppliers and to host teams
  
  
• Record actual costs and reconciling against budgeted costs.
  
  
• Follow up with ground suppliers and DMCs to ensure our strong relationships and very high-quality standards are maintained
  
  
• Provide feedback to our cruise & tour development team on your views of the respective strengths of each supplier partner and DMC in delivering an outstanding guest experience

Desirable Experience & Traits

• Minimum 3 years experience in office-based organizational and/or administrative work
  
  
• Strong advantage to candidates with background in travel, hospitality or events management
  
  
• Knowledge of and/or interest in the game of golf considered a plus but not required
  
  
• Superior verbal and written communication skills, with a passion for details
  
  
• Knack for problem solving, details, and collaboration, with strong organizational skills
  
  
• Strong map reading, geography, and logistical expertise preferred
  
  
• Ability to build relationships through a variety of mediums
  
  
• Understanding of foreign currency translation
  
  
• Ability to work on multiple projects, trips, decisions concurrently, meet deadlines, respect budgets, and prioritize
  
  
• Commitment to technology, quality data entry, and dedicated on-going learner
  
  
• Intermediate to Advanced in Microsoft Office (including Outlook, Word and Excel) as well as familiarity working with databases
  
  
• An efficient time manager who can multi-task with involvement in multiple projects at the same time
  
  
• A cool head under pressure. Given the nature of travel, occasionally matters out of our control will require quick and committed decisions to ensure optimum alternative arrangements are secured, and the best possible guest experience is achieved
  
  
• Personable & credible. You will be the face of PerryGolf with our trusted ground suppliers and DMCs, and communication with them, both verbal and written, requires to be timely, and of the highest standard

Compensation & Benefits

• Competitive salary paid. By negotiation, and subject to the experience of the candidate.
  
  
• 28 days holiday entitlement, inclusive of UK public holidays
  
  
• Working with a close-knit, and highly committed team.

Job Location

• Preference for candidates which can commit to a full-time office-based role in Helensburgh, Scotland. However, open to considering flexible working arrangement requests for the right candidate
  
  
• All candidates must be comfortable with hybrid work environment
  
  
• International travel may be required from time to time, including the opportunity to host a limited number of tours per year subject to interest level

How to Apply

To express your interest in the role, please email your CV to employment@PerryGolf.com