Meet the PerryGolf Concierge Drivers: Joe Marshall

Joe Marshall (right) and fellow PerryGolf concierge driver Gerry Martin enjoyed meeting Tom Watson, 5-time champion of The Open, while accompanying clients to Royal Dornoch.

PerryGolf’s Concierge Drivers play an essential part in any Customized or Escorted Tour. They fill many roles during your trip abroad – from recommending restaurants to sharing nuggets of local history and culture while also making certain every part of the Tour from the airport to the hotel to the first tee runs smoothly on schedule. This post is the fourth in an ongoing series, during which we’ll profile the devoted, diligent Concierge Drivers who help PerryGolf guests: Play the Game. See the World.

Patience and a sense of humor.

Those are the keys to thriving as a PerryGolf Concierge Driver the way Joe Marshall sees it.

Marshall would know, of course, having served in that capacity for nearly two decades, shepherding clients around his native Scotland, pointing them toward the pubs and restaurants where they can hang with the locals, taste the flavor and savor each experience on their trip.

“It’s my hobby as well as a job,” Marshall said. “When I stop enjoying it, I’ll stop doing it. I like golf, I like working with people. I’ve made a lot of friends over the years at the golf courses and with the regular clients.”

It was through a friendship with another member at his home club that Marshall’s tenure with PerryGolf began. John Finnegan competed against PerryGolf co-founder Colin Dalgleish on the amateur golf circuit and was working as a concierge driver in 2000 when he told Marshall the company was expanding its tours.

Marshall, 60, was working as a taxicab driver in Glasgow at the time. He jumped at the chance to pilot golfers around the land where he’s lived his entire life and where the game was born.

“I had no experience in this line of work,” he said.

He adapted quickly and excelled easily, understanding that on certain tours there might be as many as 16 golfers, pulling in different directions, each having a unique vision of the ideal golf vacation.

Learn more about the VIP Coaches & Concierge Drivers

“There are only so many things you can do in a day,” Marshall said. “People are here to have fun. They want to laugh.”

Marshall keeps the mood light and the spirits high. He chuckles when clients arrive in Scotland with predetermined notion of the restaurants and pubs they should visit in the evening.

“They’ll look at guide books and think they know where they want to go,” he said. “The places that are listed in guide books, I reckon they’ve paid advertising fees to get in there. Very few are the ones I would use, I like the local flavor in St. Andrews, Turnberry and Troon.”    

As for his own golf game, Marshall said he’s never won anything other than the ‘odd five pounds’ in a match the club where he’s belonged his entire adult life, Haggs Castle Golf Club. The course, built in 1910, is a parkland layout considered one of the best in western Scotland. For many years it was site of the Glasgow Open and in 1986, the Scottish Open, won by television commentator and host David Feherty.

Near the end of a tour, it’s typical for clients to start planning ahead to their next visit to Scotland, wanting to experience the courses and cultures of one of the country’s unique regions, from the Highlands to Ayrshire to Aberdeen.

With a slight prod, Marshall lists his favorite links in Scotland: The Ailsa Course at Trump Turnberry, basking in the light of its recent renovation; Kingsbarns, host of the Dunhill Links and the first Scottish course to be built on linksland in 70 years when it opened in 2000; Royal Dornoch – an absolute must play for aficionados of prolific architect Donald Ross, who designed more than 400 courses in the United States.

You probably won’t enjoy the good fortune which spun toward Marshall and a group of PerryGolf clients on a trip to Royal Dornoch. They were honored to meet Tom Watson, the American legend and one of the first to convey to the golfing world the joy awaiting on the ancient links where Ross apprenticed under Old Tom Morris.

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However, having been there many times, Marshall will offer this piece of advice for those venturing north to the Highlands to play Royal Dornoch – play it twice, on consecutive days because the first round is certain to present a challenge quite fierce.

Marshall remains happily busy during the golf season from April to October, helping host a variety of trips with groups as large as 16 people and lasting anywhere from 5 to 12 days.

During the winter, he rests – as much as his seven grandchildren will allow.

His four sons and daughter all live within a five-mile radius of his home in Glasgow.

“They keep me on my toes,” he said.

He always looks forward to resuming his duties behind the wheel. Like other longtime PerryGolf concierge drivers, Marshall relishes the relationships formed through the years.

“It’s good when you get to know some of the clients,” he said. “Over the years we’ve become friends. And we stay in touch two or three times a year and get to know our families … build a bond and a friendship.”

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Meet the PerryGolf Concierge Drivers: Angus McIntosh

PerryGolf’s Concierge Drivers play an essential part in any Customized or Escorted Tour. They fill many roles during your trip abroad – from recommending restaurants to sharing nuggets of local history and culture while also making certain every part of the Tour from the airport to the hotel to the first tee runs smoothly on schedule. This post is the second in an ongoing series, during which we’ll profile the devoted, diligent Concierge Drivers who help PerryGolf guests: Play the Game. See the World.

(Learn more about PerryGolf Concierge Driver Neil Cruickshank)

Angus McIntosh didn’t anticipate embarking on a second career as a PerryGolf Concierge Driver and Cruise host. Now, a decade into these roles, he finds it difficult to imagine life without the guests met and tours led.

A native of Islay, Scotland, McIntosh spent 30 years as a Police Inspector in Glasgow and the town of Oban, on the country’s west coast. Upon retirement at age 48, he filled his days in the usual manner, spending time with his family and playing rounds of golf at The Bishopbriggs Golf Club – which he joined at age 10, and where today he resides 400 yards away from the clubhouse. One day after a round, he became aware of PerryGolf during a conversation. He made contact with the company and shortly thereafter began helping on cruises and meeting guests at the airport.

“I really wasn’t looking for a job,” McIntosh said in a recent phone interview from Scotland, where he’s enjoyed the warm, dry summer. “I like the freedom to deliver each tour as what I see as my way of doing it. There’s a template in place and a generic way of doing it but the company realizes that each person is an individual and has their own way of doing it. I like to give the people a bit of general information about the places that we’re going to.”

McIntosh honed his skills dealing with people during his long, successful career on the police force. Obviously the tenor of a PerryGolf trip is much different than what’s required on the beat, but his experience making decisions and organizing large groups of people can come in handy as he shepherds guests on their journey in a safe, timely manner. 

“The whole thing is about a worry-free holiday for the guests,” he said. “We’re there to push them in the right direction. As drivers, we provide a pretty unique experience, a concierge service on the road, similar to a concierge in the hotel.”

At the trip’s outset, McIntosh tries to understand the desires of a group. Perhaps it consists of four couples and they are interested in fine dining and sightseeing. Or maybe, it’s a group of eight men focused solely on the golf and unconcerned with historical landmarks or upscale restaurants. Some guests simply want to become immersed in the local community and culture during their holiday. Regardless, possessing intimate knowledge of his native land enables McIntosh to ensure their needs are met. 

On a recent assignment, McIntosh led PerryGolf’s Best of Scotland Escorted Tour. He speaks fondly of the concentration of championship courses available in golf’s homeland and requiring minimal travel or transfer of accommodations. Where else, McIntosh asks, can a golfer have a game at epic links such as St. Andrews, Troon, Turnberry, Carnoustie and Prestwick in a five-day span and spend only four or five hours in transit, traveling comfortably, of course, in a PerryGolf VIP Coach.

Rightfully proud of his homeland, McIntosh loves St. Andrews, however, his favorite area is the Scottish Highlands, an area ripe with beauty and rich with mystical bucket list destinations around Inverness, such as Nairn, Cruden Bay and Royal Dornoch – which tops the list of none other than Tom Watson, five times champion of The Open.

“From a driver’s point of view it’s very picturesque and there are a couple of beautiful detours you can take if the golfers are interested,” he said. “Getting about up there is also pretty easy.”

McIntosh and PerryGolf co-founder Colin Dalgleish depart Aug. 8th on the Baltic Sea Golf Cruise. McIntosh helped host guests on PerryGolf’s first voyage to this beautiful corner of the world two years ago and looks forward to returning because of the hospitality received at Gorki GC in St. Petersburg, Russia and throughout the region. He’s proud to play a role in helping these cruises run smoothly, from shuttling clubs to the course where they await the golfers on their arrival from the ship to ensuring each golfer returns to Azamara Journey within a comfortable time frame after the round, so each can embrace the area’s sights and scenes alongside their partner or other guests.

Land or sea, tour or cruise, Scotland or Scandinavia, building relationships with PerryGolf guests remains the common thread. Like many Concierge Drivers, he remains in regular contact with guests who have become friends through regular correspondence or return trips to the U.K.

“You get to know them quite well on a personal basis and you get to be quite friendly with them,” he said. “You want them to go back and tell everybody so they send people back to our country to experience what they have as well.”

Listening to McIntosh, 58, it’s obvious he’s found the ideal occupation for this stage in life.

“If I left PerryGolf I’d probably retire properly,” he said with a laugh. “I get along well with the staff. Once you’re out on the road you’re left to your own. It’s not like they’re calling every two or three minutes to check on you. For me it’s been a great experience. It’s nothing I thought I would ever do. I’m in no great hurry to throw in the towel just now.”

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